Privacy Policy

Last updated: August 2026

We wrote this ourselves, in plain language, based on how LeaseSimple actually works today. It hasn't been reviewed by a lawyer yet; we're arranging that and will update this page if anything changes as a result.

Who we are

LeaseSimple.ca (“LeaseSimple,” “we,” “us”) is operated by [operating entity, to be confirmed]. We provide free information for landlords and tenants in British Columbia, plus a paid tool at app.leasesimple.ca that helps you prepare, e-sign, and store tenancy paperwork such as the RTB-1 agreement. This policy explains what personal information we handle, why, and what you can do about it.

Who's responsible for privacy here, and how to complain

British Columbia's Personal Information Protection Act (PIPA) requires that one person be responsible for how we handle your personal information, and that we publish how to reach them. That's Bart, reachable at bart@leasesimple.ca.

If you think we've mishandled your personal information, email bart@leasesimple.ca describing what happened. We'll look into it and get back to you. If you're not satisfied with how we've handled your complaint, you can take it to the Office of the Information and Privacy Commissioner for British Columbia, at oipc.bc.ca.

You can also ask us, at any time, what personal information we hold about you, and have us correct it if it's wrong. Email bart@leasesimple.ca. See “Account deletion” below for what we can and can't remove.

What we collect

The two products handle different things.

The free site, leasesimple.ca, has no account and no login:

• Your checklist ticks, an anonymous device ID, and the last checklist item or guide you clicked, saved only in your browser's local storage (leasesimple_checklist, leasesimple_cid, leasesimple_intent). These stay on your device; the anonymous ID also rides along on a few tracked clicks, such as which free tool or checklist item you used, so we can see, in aggregate, which parts of the site people actually use. It isn't tied to your name or email.
• Nothing from the move-in cost or rental income calculators. They run entirely in your browser and never send your numbers to us.
• Privacy-friendly, aggregate analytics from Umami Cloud (see Service providers below).
• Standard web server logs from our hosting provider, Vercel.

The product, app.leasesimple.ca, requires an account:

• Account: your email address, and, if you sign in with Google, your name and profile photo. Sign-in is passwordless; there's no password on file.
• Landlord details: name, phone numbers, email, and an optional address for service used on the RTB-1.
• Tenant details: name, phone, email.
• Properties: the rental address, what's included in rent, parking, and pet policy.
• Tenancy / agreement: rent, dates, deposits, term, and a snapshot of the landlord's and tenant's details taken when an agreement is prepared and sent.
• Shared files: whatever either party uploads to a tenancy, such as move-in photos, meter readings, receipts, or condition reports, stored in Supabase Storage.
• Checklist progress (tenants): which move-in steps you've ticked or skipped.
• Reminder preferences: which email reminders you want, and when.
• Referrals: if you invite your landlord to LeaseSimple, the email address and note you give us for them.
• Signing: when an agreement is sent for e-signature, our signing provider, DocuSeal, collects each signature and produces an audit record: IP address, timestamp, and what was shown to each signer.
• Waitlist: the old email waitlist was deleted in September 2026; no such list exists anymore.

How we use it

• To provide the service: your account, saved profiles, and the documents you generate, send, and e-sign.
• To send transactional email you'd expect, such as a tenancy invite, “your tenant accepted,” “it's signed,” and the reminders you've opted into.
• To run the free checklist and calculators, which do their work in your browser.
• To understand and improve the service, in aggregate, using the analytics described below.
• To reach you about your own account, for example a security issue.

We do not sell your personal information, and we do not show ads.

How an invited party's information is handled

A tenant's information usually reaches us through their landlord, not from the tenant directly. When a landlord prepares an agreement and enters a tenant's email (and often their name), we email that person a link to review the property and the proposed terms. Nothing is agreed at that point: the invited person can review it, ask for changes, or simply never respond. Only once they accept does the tenancy become active, and only from then do both sides get equal, ongoing access to the shared record.

That means someone can have information about them sitting on LeaseSimple before they've chosen to use it at all. If you're a tenant who received an invite you weren't expecting or don't want, you don't have to accept it, and you can email bart@leasesimple.ca and ask us to remove the identifying details from that invite instead.

Once a tenancy is active, both parties can see the full record, including files the other party uploaded. Only the person who uploaded a file can delete it: a landlord can't remove a tenant's move-in photos, or the other way around.

Affiliate disclosure

Some insurance links on the checklist and in the app go to Square One using an affiliate code (offer_code=LEASESIMPLE). If you get a quote or buy a policy through one of those links, Square One may pay us a referral fee. That doesn't change what you pay or what Square One collects from you, and once you're on their site, their own privacy policy applies, not ours. We also list a plain Square One link with no code, and BCAA for landlords, if you'd rather not use a link that pays us.

Service providers

We share data only with processors that help us run LeaseSimple, under their own safeguards:

• Supabase: database, authentication, and file storage. Hosted in the US West region (Oregon).
• Resend: sends transactional and reminder email on our behalf, from our verified mail.leasesimple.ca sending domain.
• DocuSeal: runs e-signing: presents the document to each signer, collects the signature, and produces the audit certificate we keep.
• Vercel: hosts both leasesimple.ca and app.leasesimple.ca. The app is pinned to their Oregon (pdx1) region, close to Supabase.
• Umami Cloud: the privacy-friendly analytics described above: aggregate page views and named events, no cookies, no advertising profiles.

We only use these providers to run LeaseSimple, and none of them may use your information for their own purposes.

Data location and cross-border processing

Most of the providers above operate in the United States, so your information is very likely processed and stored there, even though LeaseSimple is a British Columbia service built around BC tenancies. While it's outside Canada, it may be accessible to authorities in that country under that country's laws.

Retention

• While your account is active, we keep what's on it.
• A draft agreement you never send can be dropped from your own account at any time, which deletes it.
• Once an agreement has been sent for signing, we keep it, and the executed copy once it's signed, so both sides have the document their tenancy runs on.
• Shared files stay with the tenancy record; the person who uploaded one can remove it at any time.
• We log the reminder emails we've sent so we don't send the same one twice; that log isn't used for anything else.
• If you invite your landlord, we hold that referral record while it's open.
• The old waitlist list was deleted in September 2026; no such list is kept.

Account deletion

There's no self-serve “delete my account” button yet. Email bart@leasesimple.ca and we'll delete or anonymize what we can, subject to the retention above. An executed agreement, and anything we're required to keep for legal or accounting reasons, may remain even after the rest of your account is gone.

Backups

We rely on our providers' own backups to protect against data loss. A deletion we make on your behalf is removed from the live system promptly, but may persist for a short time in backups until they roll over.

Security incidents

If a security incident affects your personal information, we'll investigate it, take steps to contain it, and notify you and, where BC law requires it, the Office of the Information and Privacy Commissioner, without unreasonable delay.

Your choices

• Access, correct, or ask us to delete your information: email bart@leasesimple.ca.
• Unsubscribe from product emails using the link in any message.
• Exclude your own visits from analytics: on desktop, run localStorage.setItem('umami.disabled','1') in your browser's console; on a phone, visit any page with ?ls_track=off in the address (for example https://leasesimple.ca/?ls_track=off) and a toast confirms it. Add ?ls_track=on to turn it back on.
• The app at app.leasesimple.ca uses the same aggregate analytics and the same opt-out, which is per site, so turn it off there separately with https://app.leasesimple.ca/?ls_track=off. Page addresses reported from the app are generalized (for example /app/tenancies/[id]) and never include an agreement id or invite link.

Security

We use reputable providers, encryption in transit, and access controls scoped so each person only sees their own data and the tenancies they're actually part of. No service can guarantee absolute security, but we work to protect your data.

Children

LeaseSimple is intended for adults entering tenancy agreements and is not directed to anyone under the age of majority in their province.

Changes

We may update this policy; we'll change the “last updated” date above and, for material changes, provide additional notice.

Contact

Questions or requests: bart@leasesimple.ca.

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